FAQ & policies

Everything you need to know.

Booking, delivery, cancellations and what happens if something goes wrong — all in one place. Still unsure? A real person answers the phone.

Ordering

Ordering takes about two minutes, and your gear is held as soon as you pay.

Cancel 15 days or more before your scheduled delivery and you're refunded in full, less a $25 service fee.

We deliver daily between 2pm and 6pm and collect in the morning, timed around check-in and check-out.

Everything is cleaned, inspected and ready before it reaches you.

Text (503) 730-0612, or read the agreement you’ll accept at checkout.